How to Manage Suppliers for Cost and Quality

Dear Accountant,

Step 57 Taking Business Solutions into Clients

In my last post we continued your client’s attack on declining customer retention with ‘Method O08 Create a Powerful Service Delivery Model’ because clients felt that the product was great, but the service was lacklustre.  

With that successfully sorted, next up was ‘Method O09 Account Manage Customers for Retention’ because clients were drifting away through competitors doing a better job of staying in touch.   

Which we tackled successfully with the detailed Action Plans within this Method introducing regular and informed contact to understand customer experience and needs.

My next post will share further remedies to the ongoing Customer Retention problems we found from the 360-degree surveys and how we dealt with them.  

Meanwhile how do you help your clients to get closer to their customers?

Find out here how Business Solutions Club membership turns you into a ‘Trusted Advisor’ and NEFD

With kind regards from 

Duncan

Duncan Collins founded Runagood® to make practical solutions affordable for owner managers whilst profitable for accountancy practices to deliver through pioneering AI technology. He has automated the 000’s of practical consultancy techniques he developed used during 60 years of running, helping, buying, selling one million businesses large and small. Ask  him anything, anytime, for free, at: info@runagood.com

The ‘Runagood® Business Pathway’ takes any client from start up to exit solving their every ambition and problem along the way.
…via a National Accountant Network.