How to Create a Powerful Service Delivery Model

Dear Accountant,

Step 55 Taking Business Solutions into Clients

In my last post we continued your client’s attack on declining customer retention with Method ‘O07 Continuous Improvement’ because the workforce was inclined to relax once quality improvements were achieved.   

With that successfully sorted, next up was ‘Method O08 Create a Powerful Service Delivery Model’ because clients felt that the product was great, but the service was lacklustre.  

Which we tackled successfully with the detailed Action Plans within this Method introducing ‘sparkle to the customer experience.’  

My next post will share further remedies to the ongoing Customer Retention problems we found from the 360-degree surveys and how we dealt with them.  

Meanwhile how do you help clients to ‘introduce sparkle to the customer experience? 

Find out here how Business Solutions Club membership turns you into a ‘Trusted Advisor’ and NEFD

With kind regards from 

Duncan

Duncan Collins founded Runagood® to make practical solutions affordable for owner managers whilst profitable for accountancy practices to deliver through pioneering AI technology. He has automated the 000’s of practical consultancy techniques he developed used during 60 years of running, helping, buying, selling one million businesses large and small. Ask  him anything, anytime, for free, at: info@runagood.com

The ‘Runagood® Business Pathway’ takes any client from start up to exit solving their every ambition and problem along the way.
…via a National Accountant Network.